Shipping policy

Effective Date: June 24, 2026


IronLeaf Backyard is committed to getting your order to you as quickly and safely as possible. Because we sell large outdoor structures and products, most shipments involve freight carriers. Please read this policy so you know what to expect.

Free Shipping

We offer free standard shipping to the contiguous United States (lower 48 states) on qualifying orders. Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories is not available at this time unless otherwise noted on the product page.

How We Ship

IronLeaf Backyard operates as a drop shipper. Products ship directly from our manufacturer partners to your address. This means:

  • We do not warehouse products ourselves.

  • Items in the same order from different brands may ship separately and arrive at different times.

  • Each shipment will have its own tracking number.

Shipping Methods

Shipping method is determined by product size and weight:

  • Standard parcel (UPS / FedEx / USPS): used for small items and accessories.

  • LTL Freight: used for items over 100 lbs or oversized structures (sheds, gazebos, pergolas, playsets, etc.). Liftgate service is included where required.

  • Through-the-door or curbside delivery: available for select freight orders. Please note that freight carriers deliver to the curb or driveway — not inside your home or backyard.

Estimated Delivery Timeframes

Estimated delivery times after your order ships:

  • Standard parcel items: 3–7 business days.

  • LTL freight items: 5–14 business days depending on your location and the manufacturer's processing time.

Processing time (before shipment) is typically 1–3 business days for in-stock items and 5–10 business days for built-to-order or custom items. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high demand.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly on our website or through the carrier's website. If you have not received tracking information within 5 business days of placing your order, please contact us at support@ironleafbackyard.com.

Freight Delivery — What to Expect

For large LTL freight orders, please follow these steps upon delivery:

  • Inspect the packaging carefully before signing for the delivery.

  • If you notice visible damage, write "Damaged" on the carrier paperwork before signing — do not refuse the delivery unless damage is severe.

  • Photograph any damage immediately.

  • Contact us at support@ironleafbackyard.com within 24 hours with photos and your order number.

Failure to note damage on the carrier paperwork at time of delivery may limit our ability to file a freight claim on your behalf.

Incorrect Address / Failed Delivery

Please ensure your shipping address is complete and accurate at checkout. IronLeaf Backyard is not responsible for delays or additional charges resulting from an incorrect address provided by the customer. If a package is returned to the manufacturer due to an incorrect address or failed delivery attempts, reshipping costs will be the customer's responsibility.

Contact Us

For shipping questions or to report a delivery issue, please contact:

Email: support@ironleafbackyard.com