FAQ’s

Frequently Asked Questions

Q : How do I choose the right shed or storage solution?

We recommend considering your available space, storage needs, and intended use. If you’re unsure, contact our team and we’ll guide you to the best option.

Q : Are your sheds easy to assemble?

Our sheds ship unassembled. Every kit includes clear step-by-step instructions and all the hardware you need, including nuts, bolts and screws. Most sheds go together with basic hand tools and two people. Before you start, unpack everything and check the parts against the parts list. Also make sure you have a level foundation ready.

Q : What materials are your products made from?

We carry sheds in four main materials. Metal is durable and low-maintenance. Resin is weather-resistant and won't rot or rust. Wood is classic and can be painted or customized. Cloth (fabric-covered) is lightweight, affordable and easy to set up. Exact materials and specifications vary by model, so check each product page for details.

Q : Do you offer free shipping?

Yes. Every order over $999 ships free, and the discount is applied automatically at checkout. Sheds and large structures ship by freight, which is costly because of their size and weight. For orders under $999, shipping costs are calculated at checkout.

Q : How long does delivery take?

It depends on the item. Most in-stock accessories arrive within 3 to 7 business days. Sheds and larger structures ship by freight, sometimes directly from the manufacturer, so plan on several weeks rather than days. You'll get an estimate at checkout and tracking once your order ships, and the freight carrier will call you to schedule a delivery appointment.

Q : Do you deliver nationwide?

We deliver to the contiguous United States (the lower 48 states). We're currently unable to ship to Alaska, Hawaii, U.S. territories or PO boxes. If your property has limited access, such as a narrow road, gated entry or steep driveway, please let us know when you order.

Q : What is your return policy?

Because our sheds are large freight shipments that ship directly from the manufacturer, all sales are final and we don't accept returns. We still stand behind every order: if anything arrives damaged, defective or missing, we'll send replacement parts at no cost to you. Report any issue within 48 hours of delivery.

Q : How do I report a damaged or missing part?

Email support@ironleafbackyard.com within 48 hours of delivery. Include your order number, a description of the issue, and photos of the damaged parts and packaging. If you noted damage on the delivery paperwork, include a photo of that too. Our team will review it and arrange replacement parts as quickly as possible.

Q : Can I cancel my order?

Because we don't accept returns, there are no return shipping fees. For damaged, defective or missing parts, replacements ship free of charge.

Q : Do your products come with a warranty?

Yes. Each product is covered by its manufacturer's warranty. Coverage and length vary by brand and model, and the details are listed on each product page. If you need help with a warranty claim, contact our team and we'll help you work with the manufacturer.

Q : What if my product arrives damaged?

Before the driver leaves, check the packaging for visible damage. If you see any, note it on the delivery paperwork and take photos before signing. Then contact us within 48 hours of delivery with your order number and photos, and we'll send replacement parts or arrange a replacement.

Q : What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and the other payment options shown at checkout. All prices are in U.S. dollars.

Q : Is my payment information secure?

Yes. All payments are processed through secure, industry-standard payment providers, and your information is protected with SSL encryption. We never see or store your full card details.