Refund policy

Effective Date: June 24, 2026

Thank you for shopping with IronLeaf Backyard. Because we sell large outdoor structures and products that ship directly from manufacturers (drop shipping), our return policy reflects the realities of freight-size items. Please read this policy carefully before placing an order.

All Sales Are Final — No Full Returns Accepted

IronLeaf Backyard does not accept full product returns under standard circumstances. This policy exists because:

  • Our products ship directly from manufacturers via freight carriers.

  • The cost of return freight for large items is prohibitively expensive and often exceeds the product value.

  • Many of our products are built-to-order or custom and cannot be resold once shipped.

Damaged, Defective, or Incorrect Items

We stand behind every product we sell. If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you.

To qualify for a parts replacement or resolution:

  • You must report the issue within 7 days of delivery by emailing support@ironleafbackyard.com.

  • You must provide clear photographs of the damage or defect.

  • You must provide your order number and a written description of the issue.

Upon approval, we will, at our discretion:

  • Ship replacement parts free of charge; or

  • Arrange for a full re-ship of the item if the damage is severe and the manufacturer approves; or

  • Issue a store credit or refund if neither of the above is feasible.

Delivery Refusal

If you refuse a delivery due to visible shipping damage, you must:

  • Mark the carrier paperwork as "Damaged" before the driver leaves.

  • Photograph the damage with the driver present if possible.

  • Email us at support@ironleafbackyard.com within 24 hours with photos and your order number.

Unauthorized delivery refusals (refusals not due to damage) may result in return shipping costs being deducted from any applicable credit.

Order Cancellations

Orders may be cancelled within 24 hours of placement for a full refund, provided the order has not yet been picked up by a carrier. To cancel, contact us immediately at support@ironleafbackyard.com with your order number in the subject line.

After 24 hours, most orders have been processed and released to the carrier. Once an item has shipped, it cannot be cancelled. If you attempt to cancel a shipped order, standard delivery refusal terms apply.

Built-to-order and custom products cannot be cancelled or refunded after 24 hours from placement, as production begins immediately.

Manufacturer Warranty

All products sold by IronLeaf Backyard are covered by their respective manufacturer's warranty. Warranty terms vary by brand. We will assist you in filing warranty claims and coordinating with the manufacturer on your behalf. Contact us at support@ironleafbackyard.com for warranty assistance.

Items Not Eligible for Any Credit or Replacement

  • Items damaged due to customer misuse, improper assembly, or weather events after delivery.

  • Items reported more than 7 days after delivery (except where a manufacturer warranty applies).

  • Items where no photographic evidence is provided.

  • Normal wear and tear.

Contact Us

For all damage claims, warranty questions, or order issues, please contact:

IronLeaf Backyard

Email: support@ironleafbackyard.com